Senior Insight Specialist

 Transforming Retail through AI powered Voice of Customer Technology

About First Insight 💡  

From concept to sale, First Insight provides a powerful, scalable, and easy-to-integrate solution that informs all the go-to-market business decisions retail decision makers face. Through Agentic AI and advanced analytic models, First Insight’s platform represents a proven, unique solution with a better signal and intelligent Insight data to help decision makers confidently anticipate, and optimize, outcomes so businesses can build financial plans they can achieve.

For over 18 years, First Insight's native AI Voice of the Customer retail solutions, have been transforming business decision-making and improving business performance through actionable AI powered consumer insights. Our platform enables retailers and brands to boost revenues and profitability by informing strategic decisions with actionable consumer data ~ removing guesswork and de-risking GTM decisions. Trusted by hundreds of leading retailers, vertically integrated brands, mass merchants, and wholesalers, First Insight leads its customers in optimizing strategy, product, pricing, planning and marketing decisions.

To support our growth and impact, we are seeking a high performance, self-motivated, professional who is looking for an opportunity to help drive our business as a Senior Insight Specialist. The ideal candidate will be highly organized, detail focused, business savvy, task-oriented team player who will support the Customer Success Management team to ensure a successful partnership with our customers.

Job Summary

This role of Sr. Insight Specialist – Customer Success, is responsible for assisting and supporting the Customer Success Management team with creating, building, and deploying Insight engagements. As functional experts, they will support the team in delivering strategic, well-executed consumer engagements. The desire and ability to quickly learn is pivotal as there is substantial opportunity to deliver value and grow within the organization.

RESPONSIBILITIES

• Create and execute our customer's Insight engagements, including the collection and detailed organization of online assets from customer
• Review data inputs for quality control
• Communicate directly with customers to coordinate strategically sound, on-time and successful completion of online consumer engagements for timely results delivery
• Partner with the Customer Success Management team to identify the customers' business needs and then communicate the proper value proposition by matching First Insight's capabilities to those objectives
• Attend internal and customer meetings to understand customer requirements and solution positioning to ensure successful alignment and increased customer utilization
• Frequent travel to customer sites to assist with strategy and execution on account
• Collaborate on ad-hoc projects with Customer Success Management team
• Identify and establish customer-specific efficiencies in workflow with manager’s support

Qualifications and Skills

• Degree from an accredited college or university
• Proven track record of successfully learning and understanding a task and executing with precision
• Demonstrated ability of learning and following a defined set of processes
• 2+ years of retail experience
• Tech savvy with understanding of data analytics
• Ability to work in a fast-paced, dynamic environment balancing multiple responsibilities
• Outstanding listening, verbal, written and presentation skills
• Goal-oriented with high personal drive, integrity and energy
• Strong organizational skills, attention to detail, and ability to adhere to strict deadlines
• Uses critical thinking skills to solve problems
• Project management experience is helpful
• Understands the retail go-to-market process
• Moderate/strong technical skills with Excel and Microsoft Office tools (PowerPoint, Excel, Word, Outlook)
• Must be comfortable working in a team environment
• Hybrid role, primarily remote, willingness to travel locally and/or internationally up to 20% of the time

Must be authorized to work in the UK

Look us up! www.firstinsight.com

BENEFITS & PERKS

• First Insight offers a competitive salary; bonus opportunity; pension scheme; a generous Paid Time Off (PTO) package including paid holidays and sick days and a positive team environment.