Account Manager

Location: Warrendale, PA

Type: Full Time

Min. Experience: Manager/Supervisor

First Insight is on the leading edge of advanced predictive analytics for retailers utilizing social networking in an innovative way. We are looking for smart, talented, high-energy individuals who will share our vision and enthusiasm. There has never been a more exciting time to be a part of our company.

We are seeking a high performance, self-motivated, experienced retail professional looking for an opportunity to help drive our business as an Account Manager. The ideal candidate will be able to identify the customers’ business needs and then communicate the proper value proposition by matching First Insight’s capabilities to those needs. The candidate will be responsible for all phases of our post- sales process, including identifying customer objectives, mapping First Insight capabilities to these objectives, customer training, implementation and support. Additionally, the candidate will be involved in pre-sales activities including meetings to understand customer requirements and solution positioning to solve those requirements. This dynamic individual will be a key member of the organization and will report directly to the Vice President of Account Management. Salary is negotiable and is directly dependent on experience and ability to deliver.

Job Description

The Account Manager will be responsible for managing customer activities which includes demonstrating and running the First Insight solution, customer support, customer satisfaction, scheduling of training sessions, and scheduling and executing of executive level quarterly reviews. 


  • Proven track record of successfully learning and understanding the retail industry
  • Demonstrated ability of learning and following a defined set of processes
  • Desire to learn all aspects of the retail analytics industry
  • Ability to work in a fast-paced, dynamic environment balancing multiple responsibilities
  • Outstanding listening, verbal, written and presentation skills
  • Assertive and goal oriented with high personal drive, integrity and energy
  • Excellent business acumen
  • Enjoys and is comfortable with data analysis
  • Strong attention to detail
  • Strong organizational skills
  • Self-motivated and competitive
  • Uses critical thinking skills to overcome customer objections
  • Understands segments within the retail industry (fashion, department store, sporting goods, etc.)
  • Minimum Qualifications
  • Microsoft Office skills (PowerPoint, Excel, Word, Outlook)
  • Must be comfortable working in a team environment
  • College degree is required
  • Travel a minimum of 30% of the time
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